Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Keynsham | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and your privacy. This policy explains how Pharmacy Weight Loss Keynsham collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Keynsham is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Keynsham, UK. We act as the Data Controller for all personal information collected through our services.

2. Data We Collect

When you use our services, we may collect the following categories of personal data:

• Identity data: full name, date of birth, gender
• Contact data: email address, phone number, delivery address
• Health data: medical history, weight, BMI, current medications, and other health information required for a safe clinical assessment
• Payment data: billing information processed securely via our payment provider
• Technical data: IP address, browser type, pages visited, and device information collected automatically when you visit our website

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments through a clinical consultation
• To dispense and deliver medication safely — orders approved by our pharmacist are dispatched within 1 working day
• To maintain accurate patient records as required by GPhC standards
• To communicate with you about your treatment, orders, and any safety concerns
• To process payments and manage your account
• To comply with our legal and regulatory obligations as a registered pharmacy

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, protection of vital interests, and explicit consent where required for special category health data.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: necessary for the website to function correctly
• Analytics cookies: help us understand visitor behaviour to improve our services
• Functional cookies: remember your preferences to enhance your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your data only in the following limited circumstances:

• Healthcare providers: if a referral or escalation of your care is clinically necessary
• Delivery partners: your name and address are shared solely to fulfil your medication order
• Payment processors: to securely handle your transactions
• IT and platform providers: who support our website and systems under strict data processing agreements
• Regulatory bodies: such as the GPhC or NHS, where we are legally required to do so

All third parties we work with are required to process your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance. After this period, data is securely deleted or anonymised. Payment records are retained only as long as required by law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised personnel only.

8. Your Rights

Under UK GDPR, you have rights over your personal data, including the right to access, correct, delete, or restrict how we use it. You may also withdraw consent or object to certain types of processing. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data rights, please contact us:

Pharmacy Weight Loss Keynsham
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.