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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Keynsham

Pharmacy Weight Loss Keynsham
GPhC Registration No. 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our services. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Keynsham is a GPhC-registered online pharmacy operating in Keynsham, UK. We provide clinically supervised weight loss services, including consultations and prescription medications, in compliance with UK pharmacy regulations and GPhC standards.

2. Eligibility

To use our services, you must:

We reserve the right to refuse or withdraw services if eligibility criteria are not met or if providing treatment would not be clinically appropriate.

3. Prescriptions and Clinical Services

All prescription medications are issued only following an assessment by a qualified prescriber. Prescriptions are issued at the sole discretion of our clinical team based on your medical history and consultation responses.

You must answer all consultation questions honestly and completely. Providing false or misleading information may result in treatment that is harmful to your health. We accept no liability for adverse outcomes resulting from inaccurate information provided by you.

Prescriptions issued through our service are for your personal use only and must not be shared or transferred to any other person.

4. Payment

Payment is required in full at the time of placing your order. We accept major debit and credit cards. All transactions are processed securely.

Prices displayed on our website include VAT where applicable. We reserve the right to amend pricing at any time, though changes will not affect orders already confirmed.

Your payment does not guarantee the issue of a prescription. If our pharmacist or prescriber determines that treatment is not appropriate for you, you will receive a full refund.

5. Delivery

Once your order has been reviewed and approved by our pharmacist, delivery will be made within 1 working day. We use secure and discreet packaging for all orders.

We are not responsible for delays caused by circumstances outside our control, including issues with postal or courier services. Delivery is available to UK addresses only.

If your order is lost or damaged in transit, please contact us promptly and we will investigate and arrange an appropriate resolution.

6. Cancellations and Refunds

You may cancel your order before it has been approved and dispatched by contacting us immediately. Once a prescription has been issued and your order dispatched, cancellation may not be possible due to the nature of prescription medicines.

Prescription medications cannot be returned or refunded once dispensed, in accordance with UK pharmacy regulations. Refunds for unapproved orders will be processed within 5 to 10 working days.

7. Medical Disclaimer

Our services do not replace your NHS GP or primary care provider. Information provided on our website is for general guidance only and does not constitute personalised medical advice.

If you experience a medical emergency or serious side effects, you must contact 999 or attend your nearest emergency department immediately. For non-urgent concerns, contact your GP or call NHS 111.

Weight loss results vary between individuals. We make no guarantees regarding specific outcomes from treatment.

8. Privacy and Data

We handle your personal and medical data in accordance with UK GDPR and our Privacy Policy. We aim to respond to all data-related enquiries within 48 hours. Please contact us via the details on our website to exercise your data rights.

9. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from your use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about these terms, please contact us through the details provided on our website. We are committed to resolving any concerns promptly and fairly.